Refund Policy

Awanza Refund & Exchange Policy

Last Updated: July 2, 2025

At Awanza, we take pride in delivering high-quality bohemian and evening dresses. However, if you’re not completely satisfied with your purchase, we’re here to help. Please review our policy below for refunds, exchanges, and damaged/defective items.

1. Refund Policy

Eligibility for Refunds

✅ You may request a refund within 14 days of receiving your order.
✅ Item must be unused, unworn, and in its original packaging with tags attached.
❌ Final sale items (marked "Non-Refundable") cannot be refunded.

How to Request a Refund

1. Email us at service@awanza.com with your order number and reason for return.

2. Wait for approval – We’ll send a Return Authorization (RA) number and instructions.

3. Ship the item back to our warehouse within 7 days of approval.

4. Refund processing – Once received and inspected, we’ll process your refund within 5-7 business days.

Refund Methods

• Original payment method (credit card, PayPal, etc.)

• Store credit (if preferred)

Note: Shipping fees are non-refundable unless the return is due to our error.

2. Exchange Policy

Do You Offer Exchanges?

Yes! If you’d like a different size, color, or style, we offer one free exchange per order (within 14 days of delivery).

How to Request an Exchange

1. Email us at service@awanza.com with your order number and desired exchange details.

2. Receive approval & return instructions (including RA number).

3. Ship the original item back (unworn, with tags).

4. We’ll ship your new item once the return is received.

Important:

• Exchanges are subject to stock availability. If your requested item is sold out, we’ll offer a refund or alternative options.

• Customer covers return shipping unless the exchange is due to our error.

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, we’ll gladly replace it at no cost.

What to Do:

1. Contact us within 48 hours of delivery at service@awanza.com

2. Provide photos/videos of the issue for verification.

3. We’ll arrange a replacement or refund (including return shipping if needed).

4. Return Shipping Instructions

• Use a trackable shipping method (we’re not responsible for lost returns).

• Ship to:
  Awanza Returns
  Room 1505, No. 161 GuangShen Avenue East,
  Xintang Town, Zengcheng District,
  Guangzhou, China

Need Help?

For any questions about returns, exchanges, or damaged items, contact us at:
📧 Email:service@awanza.com
📞 Phone/WhatsApp: +86 156 8978 4512

We appreciate your trust in Awanza and aim to make every experience delightful!

The Awanza Team 🌿✨